Frequently Asked Questions

General Questions
CubeiTz is designed to protect your files so if you ever lose or have your computer or storage devices stolen, the data stored in CubeiTz or the CubeiTz cloud will be completely unreadable by anyone who obtains your data.

CubeiTz works by encrypting your data locally on your machine, then letting you decide where you store it. Once encrypted it is completely unreadable by anyone else, unless you choose to share the files with them.

CubeiTz encryption is considerably greater than that currently used by banks, in fact CubeiTz encryption is greater than that of standard military encryption.

When using CubeiTz your data undergoes 3 encryption processes.
In effect creating 3 separate layers of protection.

One of those layers utilises 1 million bits of encryption. Over 7000 times greater than that of banks.

Providing you saved your data in the CubeiTz cloud you can get it all back.
Download it back to your new device from your CubeiTz cloud account.

This is a feature that ensures CubeiTz does not keep checking for internet access when CubeiTz is installed in an internal network. Next time you start CubeiTz and have internet connection, any data you have saved in CubeiTz will sync with the storage destinations.

Drag and drop items from your CubeiTz locations onto the Trash Can or Right-click and select Delete.

If you can not see ‘Sharing & Messaging’ icon, ensure you have the correct product license.
If you have a license for ‘Sharing & Messaging’ and the icon vanishes, it means your connection to the CubeiTz server has dropped.
Ensure you are connected to the internet and restart CubeiTz.

If you appear to be missing files make sure you are logged in as the correct user. You only see files and content relevant to the user account that you are logged-in to.

Sometimes iCloud moves your applications folder.
If applications 1 or applications(1) exist in your iCloud account rename it to applications.

Minimum system requirements for Windows

CubeiTz runs and creates desktop and web applications for Microsoft Windows. Please ensure you have the minimum specifications below :



  • Windows Vista or later (x86 or x64)
  • At least 2 GB RAM
  • PDF Viewer for documentation

Compiled Applications

Compiled applications run on these versions of Windows:

  • Windows XP (SP3 or later)
  • Windows Vista
  • Windows 7
  • Windows 8

You can of course have two separate CubeiTz accounts, however due to how organised CubeiTz allows you to be, it’s recommended you layout your file structure with a ‘Work’ and ‘Personal/Home’ cube. This allows you to keep everything in one place under one account.

CubeiTz is supported all on Windows and Mac computers. We are currently developing an iOS and Android mobile app.

When opening/viewing content, CubeiTz has to decrypt the file, so a lot of processes are taking place behind the scenes. If you are opening a cube or folder with lots of cubes or folders inside, CubeiTz will have to render each icon on to the screen which can take time.

You can copy your data over by uploading your files into the CubeiTz cloud. When you login to your account on a new machine, the files will automatically download.

If you have encrypted files stored locally on your machine, you can copy them across by copying the CubeiTz Data folder, located in the ‘CubeiTz’ folder in Applications to your new CubeiTz folder in Applications.

If your device has been hacked, lost or stolen, data stored through CubeiTz is safe. However files outside of CubeiTz, stored in places such as your Desktop, are not safe because they haven’t been encrypted with 1 million bits of encryption.

We suggest making sure all your files are stored through CubeiTz first so ensure maximum protection.

CubeiTz was developed with ‘You’ in mind.
CubeiTz was developed to be simple to use.
If you have data you want to keep safe or away from prying eyes, then yes, CubeiTz is for you.

To change your password, click the Settings icon in the topbar. You will see the Settings screen appear with two password fields. Enter your current password and your new password twice and press the ‘Confirm’ button.

Older than the great pyramids, encryption has successfully protected the secrets of kings, militaries, and corporate giants for centuries.

Encryption is the process of encoding information (ciphering) in such a way that only the person or computer with the key can decode it.

Algorithm: Today, ciphers are referred to as algorithms, which is a series of steps or the “guide” for the encryption process. An algorithm provides the directions and gives a certain range of possible combinations to create the encoded message.

Key: The encryption key helps a person or computer figure out the one possibility utilized on a particular encryption process. A key is a sequence of digital bits that works with an algorithm to encrypt and decrypt the message.

Algorithms and keys interrelate similar to how directions and ingredients work together in a recipe. You must have both pieces of knowledge to create a tasty dish. Likewise, the algorithm and the key infuse to transform the data in your file from plain text to cipher text.

Encryption Revolution

Banks and credit card processors use encryption for your safety in most transactions. However, the expense and complexity of commercial systems are not practical, nor available for public use. CubeiTz is designed and priced for consumer use.

Until now, AES 256-bit , DES, SSL, and others were considered “pretty good privacy” against any intrusion. Recently, powerful computers and forensic techniques have broken standard code. To effectively combat attack, encryption must be vastly more powerful with exponentially longer keys. Keys must also be unpredictable to escape detection by increasing computer power.

CubeiTz offers the most advanced encrypted file storage solution. Utilising 1 million bits of encryption and 3 layers of security, CubeiTz offers unparalleled levels of security.

Your data is encrypted the moment you drag files into CubeiTz. It is then stored in the destination you chose for it. If you selected to save to the CubeiTz cloud, it is sent encrypted over the internet, and stored as encrypted data in the cloud.

No – CubeiTz has been designed so you can work offline providing you have previously downloaded your encryption key.

The default option is that your encryption key is stored locally on your machine. The encryption key itself is stored as an encrypted file, so very very safe. Only your password upon login activates the key again, allowing you to work offline.
You can remove the encryption key after each session if you wish. Go to ‘Settings’, ‘Security’ and click ‘Remove stored encryption keys’.

Please remember your data will not be available offline if you do this.

CubeiTz requires internet connection to communicate with the CubeiTz servers for it to work.
Ensure your computer allows the CubeiTz  application to communicate with the CubeiTz server.

Windows – PC

Windows users, please ensure CubeiTz can communicate through the Firewall and access the internet.
Follow these steps:

  1. Open Windows Firewall by clicking the Start button Picture of the Start button, and then clicking Control Panel. In the search box, type firewall, and then click Windows Firewall.

  2. In the left pane, click Allow a program or feature through Windows Firewall.

    Picture of the left pane of Windows Firewall in Control Panel

Left pane of Windows Firewall

  • Click Change settings. Administrator permission required If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

  • Select the check box next to the program you want to allow, select the network locations you want to allow communication on, and then click OK.


OS X – Mac

Mac users, please ensure security settings allow access to CubeiTz as an ‘Unknown Vendor’.
Follow these steps:
1 – Open System Preferences.

  • System Preferences

2 – Click ‘Security & Privacy’.
3 – Click the ‘General Tab’.
4 – Press the ‘Padlock’ and enter your user’s password to unlock your settings.
5 – Under ‘Allow apps downloaded from:’ change it from ‘Mac App Store’ to Anywhere’.
6 – Once done, press the ‘Padlock’ again to save your changes and close the System Preferences.

CubeiTz always runs from your computers operating system – you can select the destination where you would like to save your CubeiTz data. You will see the choice of storage options on the left of the CubeiTz main window – select the destination where you want to save your data, then drag your files onto the CubeiTz work area.

To rename a file or cube, right-click the file or cube and select Rename. Enter the new name and press OK.

Minimum system requirements for OS X

CubeiTz runs and creates desktop and web applications for Apple OS X. Please ensure you have the minimum specifications below :



  • OS X Lion 10.7.x or later
  • At least 2 GB RAM

Compiled Applications

Compiled applications (Carbon or Cocoa) run on these versions of OS X:

  • OS X Lion 10.7.x
  • OS X Mountain Lion 10.8.x
  • OS X Mavericks 10.9.x

If your windows client does not update or keeps asking for updates, go to c:\applications\cubeitz and run the cubeitzupdate file to force the update.

CubeiTz works from the CubeiTz Data and Shared Data folders.
If you have moved these somewhere else, CubeiTz will not be able to see it.
Please make sure the folders are in the correct location.

If you have saved a file in My Documents, it is not encrypted. Your files will only be encrypted when they have been stored inside the CubeiTz application.

Currently if you change your email address, you will still have to use the previous one for the login. We are developing the option to change your accounts email address within CubeiTz.

CubeiTz has been designed to still work when in offline mode. Offline mode is activated when you have lost or no internet connectivity. Files which are currently being uploaded will be queued until your internet connection is restored.

There’s a good chance security services and agency’s such as the NSA cannot snoop on your files. However, nobody knows what software the NSA uses to crack encryption so we cannot guarantee full protection from them snooping through your data.

For CubeiTz support you can:

  • Send us an email using the contact form on our Contact Us page.
  • Send an email to support@cubeitz.com

Remember to include your Name, Email Address and the issue you are experiencing.

You can not lose your key.
We keep a copy of your key (stored very securely) and each time you log into to use CubeiTz, your key is downloaded to your computer.
Business Users
We are currently developing our business/enterprise solution for businesses.
We hope to launch this Jan 2018.
We are currently developing our business/enterprise solution for businesses.
We hope to launch this Jan 2018.
We are currently developing our business/enterprise solution for businesses.
We hope to launch this Jan 2018.
We are currently developing our business/enterprise solution for businesses.
We hope to launch this Jan 2018.
We are currently developing our business/enterprise solution for businesses.
We hope to launch this Jan 2018.
We are currently developing our business/enterprise solution for businesses.
We hope to launch this Jan 2018.