Frequently Asked Questions

General Questions
CubeiTz is designed to protect your files so if you ever lose or have your computer or storage devices stolen, the data stored in CubeiTz or the CubeiTz cloud will be completely unreadable by anyone who obtains your data.

CubeiTz works by encrypting your data locally on your machine, then letting you decide where you store it. Once encrypted it is completely unreadable by anyone else, unless you choose to share the files with them.

CubeiTz encryption is considerably greater than that currently used by banks, in fact CubeiTz encryption is greater than that of standard military encryption.

When using CubeiTz your data undergoes 3 encryption processes.
In effect creating 3 separate layers of protection.

One of those layers utilises 1 million bits of encryption. Over 7000 times greater than that of banks.

Providing you encrypted your data in the CubeiTz nobody will be able to access it.

Yes, CubeiTz requires connection to the internet for the CubeiTz & CubeiTz+ products.
This is security measure in the management and storage of the encryption keys which are generated for your data. CubeiTz does not store the complete encryption key locally on your device. In the event of your device been lost, stolen or hacked, it is impossible for whoever obtains your devise to access the data as they will not be able to gain access to the complete key.

Select single or multiple items > right-click >  ‘delete selected’.

If you appear to be missing files make sure you are logged in as the correct user. You only see files and content relevant to the user account that you are logged-in to or if you are logged-in correctly-

Check you have Data Sources selected and the correct storage location.

You may have imported your data directly into a folder or Cube.

Sometimes iCloud moves your applications folder.
If applications 1 or applications(1) exist in your iCloud account rename it to applications.

Minimum system requirements for Windows

CubeiTz runs and creates desktop and web applications for Microsoft Windows. Please ensure you have the minimum specifications below :



  • Windows Vista or later (x86 or x64)
  • At least 2 GB RAM
  • PDF Viewer for documentation

Compiled Applications

Compiled applications run on these versions of Windows:

  • Windows XP (SP3 or later)
  • Windows Vista
  • Windows 7
  • Windows 8
You can have several different CubeiTz accounts.
You will only see the data relevant to the account which you are logged-in. This means several people can use your computer with CubeiTz accounts and they only see the data relevant to them.

CubeiTz allows you to be very organised, you can layout your file structure with a ‘Work’ and ‘Personal/Home’ cube. This allows you to keep everything in one place under one account.

CubeiTz is supported all on Windows and Mac computers. We are currently developing an iOS and Android mobile app.

When opening/viewing content, CubeiTz has to decrypt the file, so a lot of processes are taking place behind the scenes. If you are opening a cube or folder with lots of cubes or folders inside please bear this in mind.

You can copy your data over by usual transfer methods. Ensure you locate them in the CubeiTz Encrypted folder.
When you login to your account on a new machine your files will be visible.

If your device has been hacked, lost or stolen, data stored through CubeiTz is safe. However files outside of CubeiTz, stored in places such as your Desktop, are not safe because they haven’t been encrypted with 1 million bits of encryption.

We suggest making sure all your files are stored through CubeiTz first so ensure maximum protection.

CubeiTz was developed with ‘You’ in mind.
CubeiTz was developed to be simple to use.
If you have data you want to keep safe or away from prying eyes, then yes, CubeiTz is for you.
Change Password is found in Preferences > Change Password.
Enter your current password and your new password twice and press the ‘Confirm’ button. The new password will be active when you next log-in.
Older than the great pyramids, encryption has successfully protected the secrets of kings, militaries, and corporate giants for centuries.

Encryption is the process of encoding information (ciphering) in such a way that only the person or computer with the key can decode it.

Algorithm: Today, ciphers are referred to as algorithms, which is a series of steps or the “guide” for the encryption process. An algorithm provides the directions and gives a certain range of possible combinations to create the encoded message.

Key: The encryption key helps a person or computer figure out the one possibility utilized on a particular encryption process. A key is a sequence of digital bits that works with an algorithm to encrypt and decrypt the message.

Algorithms and keys interrelate similar to how directions and ingredients work together in a recipe. You must have both pieces of knowledge to create a tasty dish. Likewise, the algorithm and the key infuse to transform the data in your file from plain text to cipher text.

Encryption Revolution

Banks and credit card processors use encryption for your safety in most transactions. However, the expense and complexity of commercial systems are not practical, nor available for public use. CubeiTz is designed and priced for consumer use.

Until now, AES 256-bit , DES, SSL, and others were considered “pretty good privacy” against any intrusion. Recently, powerful computers and forensic techniques have broken standard code. To effectively combat attack, encryption must be vastly more powerful with exponentially longer keys. Keys must also be unpredictable to escape detection by increasing computer power.

CubeiTz offers the most advanced encrypted file storage solution. Utilising 1 million bits of encryption and 3 layers of security, CubeiTz offers unparalleled levels of security.

Your data is encrypted the moment you drag files into CubeiTz. It is then stored in the destination you chose for it. If you selected to save to the cloud, it is sent encrypted over the internet, and stored as encrypted data in the cloud.

CubeiTz requires internet connection to communicate with the CubeiTz servers for it to work.
Ensure your computer allows the CubeiTz  application to communicate with the CubeiTz server.

Windows – PC

Windows users, please ensure CubeiTz can communicate through the Firewall and access the internet.
Follow these steps:

  1. Open Windows Firewall by clicking the Start button > Control Panel. In the search box, type firewall, and then click Windows Firewall.

  2. In the left pane, click Allow a program or feature through Windows Firewall.

Left pane of Windows Firewall

  • Click Change settings If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

  • Select the check box next to the program you want to allow, select the network locations you want to allow communication on, and then click OK.


OS X – Mac

Mac users, please ensure security settings allow access to CubeiTz as an ‘Unknown Vendor’.
Follow these steps:
1 – Open System Preferences
2 – Click ‘Security & Privacy’
3 – Click the ‘General Tab’.
4 – Press the ‘Padlock’ and enter your user’s password to unlock your settings.
5 – Under ‘Allow apps downloaded from:’ change it from ‘Mac App Store’ to Anywhere’.
6 – Once done, press the ‘Padlock’ again to save your changes and close the System Preferences.

CubeiTz always runs from your computers operating system – you can select the destination where you would like to save your CubeiTz data. You will see the choice of storage options on the left of the CubeiTz main window – select the destination where you want to save your data, then drag your files onto the CubeiTz work area.

To rename a file or cube, right-click the file or cube and select Rename. Enter the new name and press OK.

Minimum system requirements for OS X

CubeiTz runs and creates desktop and web applications for Apple OS X. Please ensure you have the minimum specifications below :



  • OS X Lion 10.7.x or later
  • At least 2 GB RAM

Compiled Applications

Compiled applications (Carbon or Cocoa) run on these versions of OS X:

  • OS X Lion 10.7.x
  • OS X Mountain Lion 10.8.x
  • OS X Mavericks 10.9.x
CubeTz automatically updates to ensure you are running the latest version.
You can see which version you are running by clicking CubeiTz in the main navigation > About CubeiTz.
Check to see if you are running the latest version by clicking ‘Check for updates’ in the main nav.

If you have saved a file in My Documents, it is not encrypted. Your files will only be encrypted when they have been stored inside the CubeiTz application.

Currently if you change your email address, you will still have to use the previous one for the login. We are developing the option to change your accounts email address within CubeiTz.

CubeiTz stops anyone from gaining access to your data that you have not given permission to.
CubeiTz has several levels of security in place to ensure your data remains safe and secure. Only contacts you have selected to see your data can access it.
For CubeiTz support you can:

  • Send us an email using the contact form on our Contact Us page.
  • Send an email to support@cubeitz.com

Remember to include your Name, Email Address and the issue you are experiencing.

You can not lose your key.
We keep a copy of your key (stored very securely) and each time you log into to use CubeiTz, your key is downloaded to your computer.
Business Users
We are currently developing our business/enterprise solution for businesses.
We hope to launch this May 2018.
We are currently developing our business/enterprise solution for businesses.
We hope to launch this May 2018.
We are currently developing our business/enterprise solution for businesses.
We hope to launch this May 2018.
We are currently developing our business/enterprise solution for businesses.
We hope to launch this May 2018.
We are currently developing our business/enterprise solution for businesses.
We hope to launch this May 2018.
We are currently developing our business/enterprise solution for businesses.
We hope to launch this May 2018.