Frequently Asked Questions:

Personal Licence

What is Cubeitz for?
Cubeitz has been designed and developed to allow you to store and share data securely, in any location and with anyone. Cubeitz removes a highly complex set of routines from the user to make it as simple to use as possible.
How does Cubeitz work?
Cubeitz gives protection to your data by encrypting it. Cubeitz encrypts your data locally on the computer before storing it in a location you choose.
At what point is my data encrypted?
Data is encrypted the moment it is imported into Cubeitz.
How do I know my data has been encrypted?
Any data displayed inside Cubeitz is encrypted. You can even see it going through the encryption process if you want to, and once encrypted, a padlock is displayed.
How do I create the locations to save my data?
Cubeitz allows you to map to your Cloud storage providers (Dropbox, iCloud, GoogleDrive, Box, Office365 & OneDrive and others) to save your data. Click the ‘Add Locations’ button > select your Cloud storage provider from the list and follow the instructions to connect your Cloud to Cubeitz.
Can I create my own storage locations?
Yes. Cubeitz gives you complete flexibility in where you store your data. You can define a folder or location on your computer on a server within a network or even other syncing folders. See Storage options in the Help guide.
Can I share my data securely?
Yes. Cubeitz is designed, not only to store your data securely but also to share it securely with your contacts.
How do I share data with my contacts?
Sharing is simple. Select the data you want to share. Cubeitz handles all the communication and sharing of keys for recipients to view the data. Simply select the data you want to share > right-click > Share > enter the recipients email address and set sharing permissions.
Do I have to use the Cubeitz Cloud to share data?
Cubeitz allows you to share data between any of the cloud accounts you have mapped to within Cubeitz.
How much storage space do I get with the Cubeitz Cloud?
Your Cubeitz Cloud account comes with 5GB of storage. You have the ability to buy extra GB storage – for personal (£2.99/pm for 50GB). You can add and delete storage as required. Cubeitz allows you to store encrypted data in any of your other Cloud accounts, so if it’s purely storage you need, encrypt it in Cubeitz then store it in Dropbox/iCloud/GoogleDrive etc.
Can I set permissions and access control to people I share data with?
Yes. Tick/un-tick the permissions you want the recipient to have in the sharing window.
How secure is Cubeitz?
Cubeitz has developed a set of security protocols that make it impossible for hackers/thieves or anyone who obtains your data to see it if they don’t have permission.
What happens if I lose the devices where my Cubeitz data is stored?
It will not be visible or accessible to anyone without your permission.
Where are the encryption keys stored and do I have access to them?
No complete key is stored in one place. The key is split into multiple parts and stored in different locations, making it impossible for hackers or thieves to access.
Does Cubeitz require connection to the internet to work?
Cubeitz requires a connection to the internet to manage your account, data and the encryption keys for you to access your data. This is a significant security feature which ensures no one can assess your data.
What happens if I lose my key?
You cannot lose your keys. Keys are made part of the data you encrypt. You access the full key when you log-in to Cubeitz. If you lose your data (lost/stolen/compromised) only half the key is contained inside so it is impossible to view. We suggest making back-ups of your data to the Cloud (Cubeitz Cloud, Dropbox etc.), so you can always access the data (and half the key inside) when you log-in to Cubeitz. Any data stored in the Cubeitz Cloud is fully managed for you, along with the encryption keys.
What kind of encryption does Cubeitz use?
Cubeitz uses several types of encryption as part of its multi-level encryption engine.
What devices are supported?
Cubeitz is a responsive web-app, so any device running a web-browser will work.
What are the minimum system specifications for Windows and Mac computers?
Cubeitz is a web-based application, so any updated web browser will work.
Does Cubeitz stop hackers etc. snooping on my files?
Yes, this is one of the primary functions of Cubeitz. Any data stored in Cubeitz is rendered useless to whoever obtains it without your permission.
Does Cubeitz have any audit or activity logs?
Yes, there is an activity log showing you details of who has accessed your data and what they do with it.
How do I work on or view my encrypted data?
Download the file you need to work on, once you are ready to save your file import it back into Cubeitz
If my device is lost or stolen, can I retrieve my data?
Yes. Providing you store or back-up your data to any of your Cloud providers you will still be able to access it. Half of the encryption key is stored hidden within the file, and the other half of the key is stored securely on the Cubeitz server. Providing you can download or access your data; you will always be able to access it.
Does Cubeitz work on external drives?
Yes. Cubeitz detects any external devices plugged into your computer – select the device where you want to store data and import the data into Cubeitz. Only you will be able to view the data on the USB key. You can even make the files invisible in any storage location outside of Cubeitz, so anyone viewing the device/memory won’t even know data is stored there.
How do I delete items from Cubeitz?
Select and right-click a file or Cube > select ‘Delete’ from the dropdown – A window opens displaying the selected items, including items contained within a file/Cube. If you are happy you want to delete the items listed, click ‘Delete’. NOTE: this action cannot be undone once deleted.
I’ve got a new computer; can I copy the data over?
Yes. Any data files you have which have been encrypted by Cubeitz can be moved between computers. When writing them to a new location, ensure they are stored in the file where Cubeitz can locate them. When you next log-in to Cubeitz, Cubeitz will recognise them as your files and give you access.
My device has been hacked/lost/stolen, is my data safe?
Yes – Completely. Any data stored in Cubeitz is entirely safe. Depending on how you configure Cubeitz, the data may not even appear on the device you have lost. If you have not entirely hidden the data and the files are visible, their names are hidden/obfuscated anyway, so they make no sense to whoever has it.
How do I update Cubeitz and know I have the current version?
Cubeitz runs as a web application, so you will always be running the most current version.
I’ve changed my email address, does it matter?
You need access to the email address you have registered with us to be able to login to your account. Each time you login to your account we send you an authourisation code to the registered email address.
Is Cubeitz For Me?
If you have any data which is sensitive to you, in a personal or business capacity, and you need to ensure it remains private, then Cubeitz is for you. If you need to ensure your business is compliant in the secure storage of data, the sharing of data and be compliant with data encryption for GDPR, then yes, Cubeitz is for you.
Security & Firewall Settings
Cubeitz requires a connection to the Cubeitz server to manage and ensure the safety and security of your data. Please ensure any anti-virus, privacy settings; firewall restrictions allow Cubeitz to communicate with our server. This is also required for the set-up and registration of Cubeitz.
What are the support details?
If you have any support questions or require any help contact us at support@cubeitz.com or see our Support and Help page here https://www.cubeitz.com/support/

Teams Solution

What is a 'Teams' license?
A Teams license allows you to share your account with up to 25 non Cubeitz users.
How does Teams work?
Teams allows you to manage the users you invite into your Teams account. 
What is Teams used for?
Teams is ideal for short term projects and sharing data securely.
What does Teams cost?
A Teams account costs £6.99 per month. Users you invite to use your Teams account do not have to pay. Your Teams license cover the cost of people you invite into your team.
How do I control users in my Teams account?
As the account holder you have the ability to manage users. Add users, turn on/off their access to your account. Once you have completed your business with your client, revoke their access and allocate permission to a new user.
Can I still create my own storage locations with Teams?
Yes. Cubeitz gives you complete flexibility in where you store your data. You can define a folder or location on your computer on a server within a network or even other syncing folders. See Storage options in the Help guide.

Business Solution

What is the Cubeitz Business Solution?
The Cubeitz Business solution is designed for businesses or SME’s who do not have their own IT department, IT support or hardware to support an Enterprise solution running within your own network. We create a data silo on the Cubeitz cloud which is dedicated to your business and only accessible to people with permission from within your business.
Can I manage users of the Business system?
Yes – The Business system allows you manage users and set permissions for individual users in your business.
What features come with the Business solution
The Business solution comes with all the features of the Personal & Teams solutions, but with additional administrator features, controlling what users have access to and where they can store data
What does the Business solution cost?
A Business account is for 2+ users and costs £9.99 per user per month.
How much storage comes with a Business account?
A Business account comes with 100GB of storage on the Cubeitz cloud. Add and delete storage if required.
Can I still create my own storage locations with Business?
Yes. The Business solution gives you complete flexibility in where you store your data. You can define a folder or location on your computer on a server within a network or even other syncing folders. See Storage options in the Help guide.

Enterprise Solution

What is the Cubeitz Enterprise Solution?
The Cubeitz Enterprise Solution is the complete Cubeitz solution hosted and running from within your own network.
What management and access controls are there?
Nobody will gain access to Cubeitz running within your network without the permission of the Administrators. Each user is granted permission to the system by the Administrator as well as access to specific functions.
How is Cubeitz Enterprise deployed across a corporate domain?
The Enterprise solution has been designed for easy on-prem set-up and deployed by way of a simple installation.We can assist, if required.
What does the Enterprise solution cost?
The Enterprise license cost is based on users. Contact us for prices.
How much storage comes with the Enterprise Solution?
The Enterprise solution is hosted within your own network on your own hardware. There are no limits to storage.